Frequently asked questions

Orders are normally processed and dispatched within 2–5 working days. Delivery times depend on the delivery service selected at checkout. Your estimated delivery timeframe will be shown during checkout.

Yes. You can request to cancel your order before it has been dispatched. Please contact us as soon as possible with your order number. Once an order has been dispatched, it will be subject to our returns policy.

Yes. Unwanted and unused products can be returned within 14 days of receiving your order. Items must be returned in their original condition and packaging where reasonably possible. Please see our Returns & Cancellations Policy for full details.

Always follow the safety and care instructions provided with your candle. Never leave a burning candle unattended, keep it away from children, pets and flammable objects, and place it on a stable, heat-resistant surface before lighting.For the best experience, allow the wax to melt evenly across the surface during each burn and keep the wick trimmed according to the care instructions provided with your candle.

If a product is currently unavailable, check the product page for any available restock or notification options. For upcoming or unreleased collections, keep an eye on Funmiora's website and social media for announcements.