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Last updated: 4 September 2026

Funmiora currently ships orders within the United Kingdom.

1. Processing Times

Orders are normally processed and dispatched within 2–3 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, product launches, sales or holiday periods, processing may take slightly longer. If there is a significant delay, we will aim to communicate this to affected customers.

2. Delivery Times

After dispatch, orders are delivered using the delivery service selected at checkout.

Estimated delivery times are provided at checkout and are estimates rather than guaranteed delivery dates.

Delivery may take longer during busy periods, postal disruptions, adverse weather or other circumstances outside our control.

3. Shipping Costs

Applicable delivery charges will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms stated at the time of the offer.

4. Delivery Address

Please make sure your delivery address is correct before placing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to us. Additional postage may be required to resend an order in these circumstances.

5. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may ask you to confirm your delivery details and allow an appropriate amount of time for the delivery provider to investigate.

6. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the products where possible and contact us as soon as reasonably possible.

We will assess the issue and work with you to find an appropriate resolution.

7. Lost Orders

If an order appears to have been lost in transit, please contact us so that we can investigate with the delivery provider.

We will handle confirmed lost parcels in accordance with our legal obligations and the applicable delivery service terms.

8. Responsibility for Delivery

Once an order has been dispatched, the delivery provider is responsible for transporting the parcel. However, this does not remove any rights you have under UK consumer law, and we will assist with delivery issues where appropriate.

9. Contact

If you have questions about shipping or your order's delivery, please contact Funmiora using the contact details provided on our website.